Updated: Apr 18
Let me open this up for you. Business owners need to develop, and as they do, so do their staff. You may have heard some say: “What if we train our staff and they leave?" or “What if we don’t train them, and they stay?" Indeed, what if your staff stay while they lack the skills to perform their job to the best of their abilities, because, since you are afraid they quit, you have decided that they should not be trained? I have met many business owners claiming that they had stopped providing training to their staff because they were leaving the company afterward. Interestingly, I never had that issue in 18 years running businesses. Of course, I had to deal with staff resignations, not because I was offering training courses, but because, one way or another, I had ceased caring about them. To train the staff or not to train the staff, that is not the question. The real question is: To show leadership or not to show leadership? If you practice a sport, you easily understand that you need to put a certain amount of training in order to get better at it. The same principle applies at work. Competence is a basic human need. As a leader, you are responsible to develop your people's skills so they keep on progressing. Here are 5 easy-to-implement suggestions to create a learning environment:
Ask your staff to read a specific book, listen to a particular podcast, or watch a video, then reflect on it together, and brainstorm the implications on your business.
Organize 1-day staff rotations. For instance, send your accountants with your sales people, and your sales people with your accountants, so they better understand each other's jobs, and recognize each other's challenges.
Create your own internal conferences. Based on the model of TEDx or Nerd Night for example, give the stage to your staff to present and discuss a particular topic - business related or not - to their colleagues.
Let your people make mistakes. They will strive if they are not afraid of being wrong, and see mistakes as opportunities to improve. Celebrate their efforts.
Use coaching to grow your staff. Coaching is about guiding and listening through questioning techniques, it is not about telling. Speak less and listen more.
Training is not a cost, it is an investment.
If you understand the importance of investing in your staff, and would like guidance, book a free coaching session with me.